Terms and Conditions of Sale

 Content

General Information
Purchasing procedure
General Considerations
How to order
Availability
Prices
Payment
Delivery terms
Delivery charges
Termination of contract
User registration
Intellectual and Industrial Property Rights
Minors
Cookies
Data protection
Modification of Terms and Conditions of Sale
Company Data

 

GENERAL INFORMATION

In accordance with article 10 of Law 34/2002, dated 11 July, governing information society services and electronic commerce (LSSII), it is recorded herein that Conservas Entreislas S.L. (hereinafter referred to as Conservas Entreislas) with tax identification number B74352048 and registered address at Poligono Industrial Valdepares s/n, 33746 - Valdeparres (Asturias), is the owner of domain name www.conservasentreislas.com. These terms and conditions, together with the acceptance of purchase confirmation, constitute the contract between Conservas Entreislas and yourself.

 

PURCHASING PROCEDURE

In accordance with article 27 of Law 34/2002, dated 11 July, governing information society services and electronic commerce (LSSII), the different procedures of entering into a contract online are recorded herein. Click on the “ADD TO BASKET” button to choose the products you wish to buy.

Once you have finished selecting the products go to the shopping basket, where you can modify, delete or correct any errors concerning your choice of products. You must register and create a registered customer’s account in order to continue with a purchase. Follow the steps indicated by the system such as delivery address, billing address, choice of delivery option, choice of payment method – personal details may be requested.

On completion of this step all the data requested during the buying procedure will appear on the screen. The system will request your order confirmation. Once the order has been confirmed, Conservas Entreislas will keep you informed at all times as regards the order status: pending, confirmed, cancelled, rejected, withdrawn or sent.

In accordance with article 27.1.b of Law 34/2002 dated 11 July, governing information society services and electronic commerce (LSSII), Conservas Entreislas will file the electronic document formalizing the contract and the user will be able to access this from their account menu. Conservas Entreislas will send a copy to the customer on completion of the purchase procedure along with a copy of this document (Terms and Conditions of Sale), the right of withdrawal document and the sales invoice, if the product was paid for before being dispatched from our facilities.

The official language used for formalizing our contracts is Spanish.

 

 

GENERAL CONSIDERATIONS

Generally, the completion of an order with Conservas Entreislas means the acceptance of the terms and conditions indicated herein. The customer hereby declares and accepts, at their own responsibility, to have read and understood these Terms and Conditions of Sale. No stipulation expressed by the customer may differ from those made by Conservas Entreislas unless accepted by our online sales department. Conservas Entreislas only accepts orders made in Spain. Please consult us for other destinations. The product information describes its general characteristics and shows original photos. No restriction exists for minimum quantities. An order is not complete until it has been accepted, namely, until the order has been confirmed by Conservas Entreislas.

 

HOW TO ORDER

There are various ways for a customer to make an order:

By Internet: www.conservasentreislas.com

By email: entreislas@conservasentreislas.com

By phone: +34 985 478606

By fax: +34 985 478741

 

AVAILABILITY

Once an order has been formalised we contact the customer, either by email or phone, to inform them of any issues regarding the product’s availability. We will inform them as soon as possible if the product is not available. The customer will have the option of cancelling the order if the delivery date is too late.

 

PRICES

All prices shown on the product description include 10% VAT. The prices are shown in euros (€).     The price applicable is that stated at the time of purchase. The prices published are valid until such offer ends. VAT will not take effect on sales to the Canary Isles, Ceuta and Melilla, however any corresponding tax fees will be applied by the Customs system. In no case are we able to state the amount of taxes the customer will pay on receipt of their order, as this is subject to local Customs and Excise departments.

Please ensure that you are aware of local procedures and taxes. Customs office expenses and import taxes are not included in the price of the article and must be paid to the competent authorities on arrival at their destination, by the person receiving the goods. As a general rule a 10% tax rate for Value Added Tax will be applied where this tax exists within the European Union. All companies or individuals who are members of the European Union, except Spain, will be exempt from paying this tax (they must possess the Inter-European Tax Identification Number).

VAT will not apply for sales to countries outside the European community. However, each country’s Customs system will apply their corresponding tax fees.

Delivery charges are NOT included in the price. These are shown during the purchase procedure and are subject to destination and weight. The company reserves the right to change the product prices without advance warning.

 

PAYMENT

Conservas Entreislas has three types of payment available. Payment can be made by bank transfer or deposit into an account, payment on delivery or by credit card.

Bank transfer or deposit into an account: By selecting this form of payment you will have to make a bank payment, stating your name, surname(s) and order reference number. The goods will not be sent until confirmation of the transfer has been given by the bank. To speed up the delivery process you can also send us a fax or email with a copy of the bank payment attached. The bank details required for the transfer of funds appears in the order confirmation email. There are two ways of making the payment, by going to your nearest Banco Sabadell office and making a payment into account number 0081 5183 15 0001053011 providing the information previously given (no costs or commissions are applicable on account deposits) or by bank transfer from your account to the account provided in the email. Costs applicable for this transfer will be covered by the customer.

Payment on delivery: By selecting this form of payment, the payment will be made on receipt of the goods at the address indicated on your order. Payment on delivery can produce an additional charge depending on the price paid for the goods (+…2.90% of the total cost; €2.7 minimum. €110.41 maximum).

Credit card: For your safety, Conservas Entreislas entrusts payment by Banco Sabadell’s credit card through its payment gateway. The banking data entered is encrypted and sent securely to the bank’s servers. They are then verified by the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by SSL (Secure Socket Layers) encryption technology, one of the most advanced and effective protection systems currently in use. Consequently, no third party will have Internet access to the customer’s bank details. Only the Sabadell bank has access to the bank data linked to these payments, meaning that Conservas Entreislas does not see or record this data during the payment procedure. We will be informed of this information by the Sabadell bank on our bank statements.

 

DELIVERY TERMS

Conservas Entreislas does not dispatch any product or order until payment of the invoice, by the methods of payment previously stated, has been confirmed. The order leaves our facilities the same or following day (Monday to Friday). Handling, packaging, delivery and compulsory goods-in-transit insurance are included in our delivery charges. Conservas Entreislas does not deliver to post office boxes. Goods dispatched will be accompanied by their invoice or order confirmation (electronic document), the Terms and Conditions of Sale and right of withdrawal document.

The customer may use their own transport agency or means of transport (please contact us regards delivery details should this be the case). The company contracted by the customer is responsible for charges and delivery times. On making the purchase a second delivery address (e.g. the company where you work), one where you can be found during the day for delivery purposes, may be indicated so as not to produce additional delivery charges. Conservas Entreislas will not be responsible for the delivery of the goods to a home address or for any delays that may occur.

48 h and 72 h deliveries. Should the customer have any issues with the package delivered, we ask for this to be recorded on the dispatch note, and that the following sentence is written on the same note “pending verification”. Inform us about the problem as quickly as possible, within 24 hours of delivery (article 952.2 of the Commercial Code).

Conservas Entreislas may change the delivery terms and conditions at any time and without prior notice. We ask you to check this section frequently. Please consult us beforehand as regards to bulky or heavy packages. Delivery dates are stipulated by the transport agencies contracted by Conservas Entreislas.

 

DELIVERY CHARGES

The Canary Isles, Ceuta and Melilla have a different tax system to mainland Spain and the Balearic Islands as they are considered non-EU territories. Customs office charges and import taxes are not included in the price of the article and must be paid to the competent authorities on arrival at their destination, by the person receiving the goods. Delivery charges may vary according to the volume of the goods purchased. You will be notified by email to the email address on your order for approval should a change be made to these charges. Delivery will be considered as complete once the delivery agency has handed the goods over to the customer and they have signed the delivery note. The customer is responsible for checking the products on receipt and making any justified comments or complaints on the delivery note. If the customer notices any irregularity upon receipt of the goods they have 24 hours to send such inquiries or complaints to the transport agency.

Delivery charges stipulated by Conservas Entreislas are:

Asturias: €5

Mainland Spain: €7

Balearic Islands, Andorra and Portugal: €11

Canary Isles, Ceuta, Melilla and International: See price list

Free delivery on purchases of €200 or more for mainland Spain and Balearic Islands.

 

TERMINATION OF CONTRACT

In accordance with article 60.2.d of Law 34/2002, dated 11 July, governing information society services and electronic commerce (LSSII), the procedures available to the customer for finalising a contract are recorded herein. The customer who has confirmed the order during the purchasing process may cancel it under the following circumstances:

The customer decides to withdraw the order after purchase has been made: We should be informed before the goods leave our facilities. If the product has been paid for, you must inform us as quickly as possible. Your order will be classified as “cancelled”.

The customer decides to withdraw after the goods have been dispatched: The customer must use their right of withdrawal on receipt of the product and the buyer will pay all return transport costs.

Conservas Entreislas do not have the product available: It may happen that the product is not available at the time of purchase. We will try to have it available as soon as possible or the option of an alternative product will be given. The customer may cancel the order if they so wish.

 

USER REGISTRATION

The legalisation of any commercial relationship with Conservas Entreislas through this website requires prior registration of the user or customer. When ordering for the first time the customer must complete a registration form with their personal details so the services requested may be supplied correctly.

The customer must click on the "REGISTER" link and complete the fields requested by the system. The system will ask the customer to choose a name or nickname, user name, email or password. If a customer exists with the same email, they are responsible for this data and must never communicate this to a third party.

The customer acknowledges and confirms that the data is accurate and true by sending the completed user registration form. The customer must declare that they are of legal age and have the legal capacity to be bound by these Terms and Conditions of Sale when contracting any service supplied by Conservas Entreislas.

Conservas Entreislas reserves the right to terminate or cancel an account if it remains inactive over an extended period of time.

When the customer makes their first order, they will be asked for more personal data in order to place the order (delivery details and/or billing details). In the event that a customer has already made previous orders or when registering for the first time, they must only state their email and password. If the password or username has been forgotten automatic systems exist for the retrieval of such information.

In compliance with that stated in article 27.1.c of Law 34/2002, dated 11 July, governing information society services and electronic commerce (LSSII), the customer will have technical resources at their disposal to identify and correct errors in the introduction of personal data. On entering their username and password the registered customer will always have an account menu at their disposal where they can modify at any time incorrect personal account details, billing and delivery information set by default, the same as with invoicing. The customer’s purchase history can also be viewed. This data will never be modified.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All web content, unless otherwise indicated, is the exclusive property of the owner of the website or third parties, this includes but is not limited to graphic design, source code, logos, text, graphics, illustrations, photographs and other items displayed on the website. Likewise, all brands, trademarks or distinctive symbols of any kind on the website are protected by law.

The owner of the website does not grant any license or authorization for personal use to the user of their intellectual and industrial property rights, or any other right concerning its website and the services offered therein. The user therefore acknowledges that the reproduction, distribution, marketing, processing, and in general, any other form of exploitation by any means whatsoever, of all or part of the contents of this website, constitutes an infringement of the website owner’s intellectual and/or industrial property rights or that of the owner thereof.

 

MINORS

The customer must be at least 18 years old to place an order.

 

COOKIES

We inform our customers that our website uses devices that implant cookies and store IP details to improve their browsing experience, manage the content of the shopping basket and offer our personalized advice. A cookie is a file we place in your computer, whose sole purpose is to simplify your navigation on Conservas Entreislas’ website (this cookie cannot contain viruses or be executed because it is not an active file). The cookie can only be read by Conservas Entreislas and yourself and can be deleted if desired by accessing the options on your browser. See the help menu on your browser for more information.

 

DATA PROTECTION

In compliance with that stated in Law 34/2002, dated 11 July, governing information society services and electronic commerce (LSSII) and Organic Law 15/1999 of 13 December, on the protection of personal data, Conservas Entreislas acting as the party responsible for the file, informs you that the personal data voluntarily provided by yourself will be included in a Customers file. Conservas Entreislas is authorised to maintain a commercial and contractual relationship with the customer.

The purpose of this file is to manage, by any means, their own publicity and promotional activities, including the sending of commercial messages via SMS, email and post, etc., containing information on special offers, promotions and new products that may be of interest. The information is taken from the study and separation of the data provided by the completion of any form and from that resulting from the business relationship or delivery of products purchased.

In compliance with Organic Law 15/1999 dated 13 December, on the protection of personal data, the customer at any time may exercise their rights of access, rectification, cancellation and opposition to Conservas Entreislas via e-mail address@conservasentreislas.com or by letter to: Conservas Entreislas, Polígono Industrial Valdepares s/n 33746 – Valdepares, El Franco, Asturias.

Required data entry: The fields marked with an asterisk * on the forms are those that require a compulsory entry, if they are not completed it would be impossible to send the inquiry or to make a specific order.

Data accuracy: The customer is responsible for the accuracy of their data, agreeing not to enter false data and amending incorrect data if necessary.

In the event the user provides a third parties’ personal data, they must state that they have their express consent and inform them of the content of the data provided, its origin, of the existence and purpose of the file where their data is contained, the possibility of exercising rights of access, rectification, cancellation and opposition, as well as the terms of this privacy policy.

Security: Conservas Entreislas guarantees absolute confidentiality and privacy of personal data collected and it has therefore taken special safety measures to prevent alteration, loss, processing or unauthorized access and guarantees its integrity and security, particularly regarding that stated in Royal Decree 994/1999, dated 11 June, approving the regulation of security measures for automated files containing data of a personal nature.

Conservas Entreislas will not be liable, under any circumstances, for any incidents that may arise regarding personal data deriving from either an attack or unauthorized access to systems, whose detection is impossible by the security measures implemented or due to insufficient diligence on behalf of the customer as to the safekeeping of their passwords or their own personal data.

Cases when data is shared: In accordance with article 12.1 of Organic Law 15/1999 dated 13 December, on the protection of personal data, your information may be shared with other organisations other than Conservas Entreislas, only in such cases where an organisation must carry out an action for our company to supply your order, for example, the need to outsource transport agencies to deliver your order. In these cases, Conservas Entreislas try to ensure that the information will only be used confidentially by these organisations to perform the function for which they are sub-contracted. We will only disclose information that is absolutely necessary for this work.

See our Privacy Policy for more information.

 

MODIFICATION OF TERMS AND CONDITIONS OF SALE

Conservas Entreislas reserves the right to modify the General Terms and Conditions of Sale without prior notice and are allowed to change, delete or add contents and services offered, or the manner by which such services are offered on their servers. These changes must be accepted by the user each time a sale comes into effect. Consequently, this page must be checked regularly especially when a purchase is made.

If any of the clauses in these General Terms and Conditions were declared totally or partially null and ineffective, such nullity and ineffectiveness will only affect the provision in question or the part that is null or ineffective, while the remaining parts will be upheld as will the rest of the General Terms and Conditions and such provision or part thereof that is considered affected will be considered to have been removed, unless, due to it being essential to these General Conditions, it were to affect them in full.

 

COMPANY INFORMATION

Conservas Entreislas

Polígono Industrial Valdepares S/N

33746 Valdepares. El Franco

Asturias

Tax Identification Code: B-74352048

direccion@conservasentreislas.com

www.conservasentreislas.com

Tel: +34 985 478606

Fax: +34 985 478741

These Terms and Conditions of Contract were updated in September 2013.


Proyecto subvencionado por el FEDER y el IDEPA